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About Us | Bon Secours EAP - A History of Success
Twenty-three years ago, Maryview Hospital launched an employee assistance program (EAP) for its own employees - a program that today has become one of Bon Secours'success stories.
"Developing and marketing the EAP was one of the first projects I worked on," said John Stone, Bon Secours Vice President of Advocacy, who was Marview's vice president of marketing and planning in 1982. "We wanted to develop this program for businesses in Portsmouth, but we knew we couldn't do that unless we started with our own employees."
Stone gives much of the credit for the program's success to Stephanie Lloyd, who created the program, implemented it at the hospital and helped market it to area businesses.
"I really salute Stephanie and her team," Stone said. "She was extremely diligent about privacy and confidentiality. The service was good, and she worked well with the leadership group to promote it. But -- without the privacy, our employees would not have used the program."
Today, Lloyd remains involved with the EAP as Vice President of Employer/Physician Services. She recalled that Maryview employees embraced the program from the beginning.
"Maryview employees had a strong, healthy program utilization," Lloyd said. "We all pitched in to make it work. The EAP had a strong team function, with a lot of collaboration, cooperation and a commitment to make the EAP a success community program for business and industry."
Those same qualities are found among the Bon Secours EAP staff today, Lloyd said, which is why the program has become one of the region's most respected EAPs. In the early days, substance abuse and personal stress were among the most common problems. While these issues exist in today's workplace, others have emerged during the past two decades, such as diversity, workplace violence and organizational issues - growth, downsizing and mergers.
"The basic premise of EAP hasn't really changed," Lloyd explained. "Counseling services, EAP's core technology, and supervisory training will always be important. We will stay focused on the workplace and develop programs to meet workplace/employer/employee needs. Our focus is EAP's core technology, resolving personal and workplace concerns."
Stephanie S. Lloyd
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