News Room - Press Releases

News Release
For Immediate Release
For more information, contact:
Lynne B. Zultanky
Public Relations Manager
(757) 889-5413
lynn_zutlanky@bshsi.com

BSHR RECOGNIZED NATIONALLY FOR
CUSTOMER SERVICE

Norfolk, Va. (April 13, 2006) – Bon Secours Hampton Roads Health System, Inc., announced today the receipt of seven special awards for customer service award from the Professional Research Consultants, Inc. (PRC).

For a third year, Bon Secours DePaul Medical Center, located in Norfolk, received the highest recognition for customer service - a five-star award for inpatient care on the Joint and Spine Center surgical unit. Bon Secours DePaul Medical Center also received five-star customer service awards for the Oncology and the Acute Rehabilitation units.

The five-star customer service designation is limited to only those nursing units of hospitals or health facilities that achieved a score in the top ten percent (10%) of the nation, based on the percent of patients who rated their nursing unit as “Excellent” for Overall Quality of Care in 2005.

The Outpatient Surgery Center at Bon Secours Health Center at Harbour View, located in Suffolk, was also awarded five-star customer service award. In addition, the health center received a four-star customer service award for the Outpatient Diagnostic Services Department. In addition, the Outpatient Diagnostic Services Department applied for and received an platinum award for using the key driver “total time spent” to improve the efficiency of the patient flow process and improve their overall quality of care score to a four-star level.

Mary Immaculate Hospital, located in Newport News, received a four-star customer service award for outpatient surgery services, the second year in a row. The four-star designation is limited to those hospitals that achieved a score in the top 25 percent (25%) of the nation, again based on the percent of patients who rated their care as “Excellent” for Overall Quality of Care in 2005.

“As part of our commitment to the Hampton Roads community, Bon Secours takes pride in providing excellent care,” said Richard Hanson, BSHR’s CEO. “Not only do we focus on providing high quality care but also on how we provide that care. I am pleased to see our facilities recognized for their excellence in customer service.”

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Bon Secours Hampton Roads Health System is a leading health care organization known for providing care for the whole person with grace and clinical distinction. Bon Secours brings together a network of hospitals, primary care practices, ambulatory care sites and continuing care facilities to provide quality health care services to the residents of Hampton Roads. Bon Secours, which employs more than 4,500, includes: Bon Secours DePaul Medical Center, Bon Secours Maryview Medical Center, Mary Immaculate Hospital, Bon Secours Health Center at Harbour View, Bon Secours Maryview Nursing Care Center and St. Francis Nursing Center.