Billing On-line Tools
Thank you for choosing Bon Secours Health
System for your healthcare needs. Providing "Good
Help to Those in Need"
since 1824.
At Bon Secours, we want to provide you with all the information
that you need as well as online services for your convenience.
Now, you can pay your hospital bills,
and download informational brochures.
If you do not have health insurance we can help. You may
qualify for financial assistance through a government-sponsored
program or through the Bon Secours Financial Assistance
Program. Our staff is available to help you with the application
process. By utilizing the navigation links below, you can
obtain detailed information on our billing process.
Billing and Customer Service On-line Tools
At Bon Secours, we want to provide you with all the information
that you need as well as online services for your convenience.
Now, you can register online, pay your hospital bills,
and download informational brochures.
If you do not have health insurance we can help. You may
qualify for financial assistance through a government-sponsored
program or through the Bon Secours Financial Assistance
Program. Our staff is available to help you with the application
process. By utilizing the navigation links above, you can
obtain detailed information on our billing process.
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HMOs
Bon Secours will bill contracting HMOs for inpatient
and outpatient charges. Any bill not acknowledged by
the HMO after 40 days is considered your responsibility.
Bills must be paid within 30 days from the date the
notice is sent.
Inpatients/Outpatients
Co-payments are due at the time of admission or outpatient
registration. Payments for applicable coinsurance, deductibles
and any non-covered services are due within 30 days
after the insurance payment, but no later than 75 days
from the bill date.
You may deduct 10% of the patient portion of this bill
if you pay within 30 days of the bill date. Please
note that you are responsible for deducting the prompt
pay
discount at the time of payment. If you are unsure of
the discount amount, please call our customer service
line. If you do not deduct the 10% prompt pay discount
at the time of payment, no credit or deduction will be
made.
Your Insurance Claims
- You are responsible for providing insurance information
at the time of admission or outpatient registration.
- Contact your insurance company if payment has
not been made within 45 days.
- You should receive an Explanation of Benefits
(EOB) from your insurance company indicating how
much
the insurance company paid and how much you owe. Contact your insurance
company if you do not receive an EOB within
six
weeks from the date of service.
You can contact the Customer Service Center (757)
889-5810 or toll free at
877-342-1500 for more
information
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Commercial Insurance/PPO
Bon Secours will bill approved insurance companies
for inpatient and outpatient charges. Bills not paid
after
45 days become your responsibility and must be paid within
30 days from the date the notice is sent
.
Inpatients/Outpatients
Co-payments are due at the time of admission or outpatient
registration. Payments for applicable coinsurance, deductibles
and any non-covered services are due within 30 days
after the insurance payment, but no later than 75 days
from the bill date.
You may deduct 10% of the patient portion of this
bill if you pay within 30 days of the bill date. Please
note that you are responsible for deducting the prompt
pay discount at the time of payment. If you
are unsure of the discount amount, please call our customer
service line. If you do not deduct the 10% prompt pay
discount at the time of payment, no credit or deduction
will be made.
Your Insurance Claims
- You are responsible for providing insurance information
at the time of admission or outpatient registration.
- Contact your insurance company if payment has
not been made within 45 days.
- You should receive an Explanation of Benefits
(EOB) from your insurance company indicating how
much the insurance company paid and how much you
owe. Contact your insurance company if you do not
receive an EOB within six weeks from the date of
service.
You can contact the Customer Service Center (757)
889-5810 or toll free at
877-342-1500 for more information
______________________________________________________________
Uninsured
Bon Secours responds to our community's health needs
by providing the highest quality of care. At the same
time, we recognize the cost of health care can be a significant,
unexpected expense for our customers. To help offset
these costs to our uninsured patients and their families,
we are providing patients a Community Service Adjustment to reduce
your account balance.
Effective September 1, 2004 all patients who are uninsured
will receive a Community Service Adjustment to their
hospital bill.
Please call our Customer Service Center at one the numbers
listed below. One of our Customer Service Representatives
will explain our several payment options including Bon
Secours Financial Assistance Program.
(Cosmetic procedures excluded)
You can contact the Customer Service Center (757) 889-5810
or toll free at
877-342-1500 for more information.
______________________________________________________________
Medicare
Bon Secours bills the federal Medicare program and
supplemental insurance companies for inpatient and
outpatient charges.
You are responsible for charges not covered by Medicare.
Inpatients/Outpatients
Bon Secours will bill Medicare supplemental insurance
plans for inpatient and outpatient charges.
Payment for all applicable coinsurance, deductibles and
non-covered charges by patients who are not covered by
supplemental insurance are due 30 days from the date
the notice is sent.
You may deduct 10% of the patient portion of this bill
if you pay within 30 days of the bill date. Please
note that you are responsible for deducting the prompt
pay
discount at the time of payment. If you are unsure of
the discount amount, please call our customer service
line. If you do not deduct the 10% prompt pay discount
at the time of payment, no credit or deduction will be
made.
Your Insurance Claims
- You are responsible for providing insurance information
at the time of admission or outpatient registration.
- Contact your insurance company if payment has
not been made within 45 days.
- You should receive an Explanation of Benefits
(EOB) from your insurance company indicating how
much the insurance company paid and how much you
owe. Contact your insurance company if you do not
receive an EOB within six weeks from the date of
service.
You can contact the Customer Service Center (757)
889-5810 or toll free at
877-342-1500 for more information
______________________________________________________________
Third Party Liability
Bon Secours will bill third party liability insurance
(auto, homeowners, etc.) for inpatient and outpatient
charges
.
You may deduct 10% of the patient portion of this
bill if you pay within 30 days of the bill date. Please
note
that you are responsible for deducting the prompt pay
discount at the time of payment. If you are unsure of
the discount amount, please call our customer service
line. If you do not deduct the 10% prompt pay discount
at the time of payment, no credit or deduction will be
made.
Please be aware
When liability is disputed, it is your responsibility
to resolve the dispute with the third party. Bon Secours
will file your insurance claim; however, you are responsible
for payment.
Litigation Accounts
When attorneys are involved in a third party dispute,
Bon Secours will hold the account if:
- The account balance is over $1,000;
- You are financially unable or;
Your attorney provides a letter signed by you and your
spouse that guarantees a lien against the settlements
and immediate payment to Bon Secours from the settlement
You can contact the Customer Service Center (757) 889-5810
or toll free at
877-342-1500 for more information.
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Workers' Compensation
Bon Secours will bill authorized insurance companies
for workers' compensation claims.
You are responsible for providing information relating
to your workers' compensation insurance at the time
of admission or outpatient registration. You should
contact
your employer if payment has not been made within 45
days.
Please Be Aware
Your employer should accept liability for the workers'
compensation claim prior to admission or outpatient
registration.
Your Insurance Claims
Patients must provide:
- Claim number
- Claim representative's telephone number
- Workers' compensation insurance company name
- Employer's name, address and telephone number
You can contact the Customer Service Center (757)
889-5810 or toll free at
877-342-1500 for more
information.
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State Requirements
The Bureau of Insurance of the Commonwealth of Virginia
requires: Insurance companies to pay claims within
15 days of receipt, and HMOs to pay claims within 30
days of receipt, or they are to pay interest.
You have the right to contact the Insurance Commissioner's
Office of Consumer Affairs (804-371-9691) if you believe
your insurance company or HMO is not processing your
claims within 45 days.
You can contact the Customer Service Center at 757-889-5810
or toll free at 877-342-1500 for more information. |
