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Quality & Pricing
Quality health care means doing the right
thing, at the right time, in the right way, for every
patient, every
day.
Our Commitment to Quality Outcomes and Price Transparency
Our patients deserve the best possible outcomes. Quality
means different things to different people. In healthcare,
patients and family members may rely on governing bodies,
measurements, awards, and other key areas to select
a hospital. Bon Secours is committed to delivering
clinical excellence by designing our care processes
to provide health care that is compassionate, safe
and high quality.
Patients and family members have a role to play to
make sure you and your loved ones receive the best
quality
care
possible.
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Hospital Charges and Out of Pocket Expenses
Looking for information about charges involved in a hospitalization?
Bon Secours Health System is pleased to offer patients
two quick and convenient options:
- Get estimated cost for a procedure at any facility
in the Bon Secours Hampton Roads family of hospitals.
- Compare average
charges at Bon Secours Hampton
Roads facilities with those at other hospitals
in the same
county and across the state.
The second link above points to Virginia Price Point,
a user-friendly resource sponsored by the Virginia Hospital
and Healthcare Association. The Virginia Hospitals and
Healthcare Association (VHHA) partnered with the Wisconsin
Hospital Association to produce VHHA PricePoint, a consumer-friendly
database of hospital charges, utilization and payer mix.
VHHA PricePoint achieves both access and education. VHHA
PricePoint provides:
- Aggregate discount information for each hospital
for the three major kinds of health care coverage – private
insurance, Medicare and Medicaid. This information
allows users to understand how hospitals’ charges
compare to the amount of revenue they actually
collect for services
provided to the three patient categories.
- Hospital charge information for all Virginia hospitals,
all services, and the average length of stay.
Estimated Cost and Out of Pocket Estimates
How Much Will My Hospital Services Cost?
Prospective patients in the Bon Secours Hampton Roads
family of hospitals – Bon Secours DePaul Medical
Center, Bon Secours Maryview Medical Center and Mary
Immaculate – are
welcome to request a cost estimate for any hospital
procedure.
Estimates are based on hospital charges for anticipated
routine care and recovery, taking into consideration
insurance coverage, co-payments, deductibles, coinsurance
and other information that may affect personal out-of-pocket
costs.
Actual charges on the final hospital bill may vary
from the estimate, based on the patient’s medical condition,
unknown circumstances or complications, final diagnosis,
and recommended treatment ordered by the attending physician(s).
Persons with insurance should also contact their insurance
company for the most accurate information regarding plan
structure, deductibles, co-payments and any other factors
that might affect personal liability for anticipated
health care services.
Estimates provided by Bon Secours Hampton Roads hospitals
cover hospital charges only, and do not include professional
fees for services such as those provided by a physician,
surgeon, radiologist, pathologist, anesthesiologist,
nurse practitioner, or other independent practitioner.
Even though physicians and other independent practitioners
are members of each BSHR facility’s medical staff,
they are neither employees nor agents of the hospital.
All professional fees are billed separately.
Physicians or other practitioners who provide professional
services may not participate in an individual patient’s
health benefit plan. Patients should contact their plan
administrator to determine the contract status of hospital-based
providers such as pathologists, radiologists or anesthesiologists.
Call today for a cost estimate.
Contact one of the financial counselors located at
Bon Secours Hampton Roads hospitals listed below to
obtain
an estimate of hospital costs for an inpatient stay
or an outpatient procedure:
Bon Secours DePaul Medical Center – 757-889-4126
Bon Secours Maryview Medical Center – 757-398-2441
Mary Immaculate Hospital – 757-886-6658
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Finding
Quality Information
There are numerous organizations and governmental bodies
that measure data, provide national benchmarks, and
help to shape the definition of quality health care
in the United States.
Agency for Healthcare Research and Quality (AHRQ)
The mission of AHRQ is to improve the quality, safety,
efficiency, and effectiveness of health care for all
Americans. Consumers & patients can
find information and resources on quality of care,
medical errors and
patient safety, various clinical conditions, prevention
and wellness, prescription medicines, choosing a health
plan, and many other topics.
Centers for Medicare & Medicaid Services (CMS)
The Centers for Medicare & Medicaid
Services is
the governmental health care payor for qualifying seniors
and lower-income families. CMS provides reimbursement
for health care charges and sets reimbursement benchmarks
for other payors. CMS also works with the Department
of Health and Human Services to set health care policies
and quality standards. CMS has recently developed several
quality improvement efforts, and now requires hospitals
to report data on several key factors. You may compare
Bon Secours Hampton Roads' results with other hospitals and nursing
homes in your area.
HealthGrades
HealthGrades, a for-profit company, is the leading
healthcare ratings organization, providing ratings
and profiles of hospitals, nursing homes and physicians
to consumers, corporations, health plans and hospitals.
HealthGrades provides general information for free;
however, in-depth reports may be purchased.
While each of the local Bon Secours hospitals have achieved HealthGrades 5- star status in areas of clinical outcomes, two Bon Secours Hampton Roads Centers have noteworthy achievements.
Bon Secours Maryview Medical Center was named a 2008 Distinguished Hospital for Patient SafetyTM, as part of an independent study by HealthGrades. This distinction reflects Bon Secours Maryview Medical Center’s performance among the top five percent nationally for patient safety outcomes, according to HealthGrades fifth annual Patient Safety in American Hospitals Study, the largest of its kind. Bon Secours Maryview is one of only 249 hospitals out of nearly 5,000 to receive this recognition.
Bon Secours Surgical Weight Loss Center, located at Bon Secours Maryview Medical Center, was ranked #1 in Virginia for baratric surgery, in the top 5% in the nation and is a recipient of the “2008 HealthGrades Bariatric Surgery Excellence Award™.
Mary Immaculate Hospital, is ranked among the Top10% in the nation and among the Top 5 in Virginia for Overall Orthopedic Surgery. Mary Immaculate is also a recipient of the “2008 HealthGrades Orthopedic Surgery Excellence Award™.
In addition, Mary Immaculate Hospital is:
5-Star Rated for Joint Replacement Surgery
5-Star Rated for Total Knee Replacement
5-Star Rated for Hip Fracture Repair
The Joint Commission
The Joint Commission helps health care organizations
help patients through the provision of health care
accreditation and related services that support performance
improvement in health care organizations. An independent,
not-for-profit organization, The Joint Commission is
the nation’s predominant standards-setting and
accrediting body in health care. The Joint
Commission accreditation helps hospitals improve their performance,
raise the level of patient care, and demonstrate accountability
in the rapidly changing health care marketplace.
The Leapfrog Group
Leapfrog Group is a voluntary program aimed at mobilizing
employer purchasing power to alert America’s
health industry that big leaps in health care safety,
quality and customer value will be recognized and rewarded.
Among other initiatives, Leapfrog works with its employer
members to encourage transparency and easy access to
health care information as well as rewards for hospitals
that have a proven record of high quality care.
The National Committee for Quality Assurance (NCQA)
The NCQA is a not-for-profit organization dedicated
to improving health care quality. NCQA has helped to
build consensus around important health care quality
issues by working with large employers, policymakers,
doctors, patients and health plans to decide what’s
important, how to measure it, and how to promote improvement.
NCQA has developed a report
card to help consumers
select a health plan or physician.
United States Department of Health and Human Services
(HHS)
The U.S.
Department of Health and Human Services is
the principal agency for protecting the health of all
Americans and providing essential human services, especially
for those who are least able to help themselves.
UnitedHealthcare
UnitedHealthcare, a private health insurance company,
offers to member consumers the UnitedHealth Premium
designation program and UnitedHealth Premium hospital
comparison program. These tools give you the information
you need to make informed decisions when choosing a
doctor or hospital.
Virginia Health Information (VHI)
VHI is your source for Virginia health care data. VHI has information and data on Virginia hospitals, health
insurance, nursing facilities, physicians, retirement
centers and other health care providers. Learn about
care options, compare services and choose providers.
VHI also licenses databases and creates special reports
for employers, researchers, consultants, and health
care providers.
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A Message from Our CEO
Our Commitment to Quality Outcomes and Price Transparency
As President and CEO of Bon Secours Health System Inc.,
and President and CEO of Bon Secours Hampton Roads Health
System, we strongly believe that if patients could better
understand and more effectively use health services,
community health status could improve, the value of health
care to the communities we serve could be enhanced, and
the rate of increase in health care costs could be reduced.
To help our patients make informed decisions about their
own health care, Bon Secours will take a proactive approach
in providing meaningful price and quality information
that is easily accessible. Integrating price and quality
allows patients to interpret the true value of care that
a provider can deliver. Transparency ensures that our
patients, their families, and our employees and physicians
can hold each other accountable to the high standard
of excellence that we have set for ourselves.
Inspired by the healing ministry of Jesus Christ, Bon
Secours has committed to help bring people and communities
to health and wholeness. By creating a transparent delivery
system, patients will be empowered to become responsible
health care purchasers that select qualified physicians
and hospitals. Patients will choose providers that deliver
care that is both high-quality and cost-effective, recognizing
that health care is not a commodity, but a service with
highly variable outcomes.
A prophetic voice for systemic health reform, Bon Secours
will lead the way in health care transparency and embrace
the possibilities that increased consumerism in health
care presents. Our new clinical information system will
transform the way we deliver care, resulting in enhanced
operating performance and clinical outcomes. By disseminating
price and quality data and increasing the accessibility
of medical records, Bon Secours will be able to improve
outcomes, better allocate financial resources, and increase
access to health care services in the communities we
serve.
Sincerely,
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